SlideShare a Scribd company logo

Chapter 5 top 10 learning questions

•Download as PPT, PDF•
•
V
victorialoreliemtan

This document contains 10 multiple choice questions and their answers related to customer value, satisfaction, and loyalty. The questions cover topics such as the definition of product and service quality, factors that influence customer satisfaction, aspects of customer perceived value and customer value analysis, characteristics of customer profitability, examples of satisfying customers and managing customer relationships.

BusinessEducation
1 of 23
TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
1. Product and Service Quality means the ability to satisfy _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. Customer satisfaction will depend on experience vs. _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. The ff are used in Customer Perceived Value except: ,[object Object],[object Object],[object Object],[object Object],[object Object],Create 2 “Except” questions
4. The ff are steps in Customer Value Analysis except; ,[object Object],[object Object],[object Object],[object Object],[object Object]
5. Which of the following is true? ,[object Object],[object Object],[object Object],[object Object],[object Object]
6. Which of the following is false relating to Customer Profitability ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
7. Doctors curing a patient is an example of ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Comparing branded Medicines vs Generics is best example of ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
9. Hmo membership cards are example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
10. Hospital patient record is an example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Answers for: Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
1. Product and Service Quality means the ability to satisfy _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. Customer satisfaction will depend on experience vs. _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. The ff are used in Customer Perceived Value except: ,[object Object],[object Object],[object Object],[object Object],[object Object],Create 2 “Except” questions
4. The ff are steps in Customer Value Analysis except; ,[object Object],[object Object],[object Object],[object Object],[object Object]
5. Which of the following is true? ,[object Object],[object Object],[object Object],[object Object],[object Object]
6. Which of the following is false relating to Customer Profitability ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
7. Doctors curing a patient is an example of ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Comparing branded Medicines vs Generics is best example of ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
9. Hmo membership cards are example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
10. Hospital patient record is an example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty

Recommended

An Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyAn Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyApotful
 
Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Alexander Decker
 
"Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets""Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets"Ferudun Kandemir
 
2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Together2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Togetherimagine.GO
 
Effective E Detailing
Effective E DetailingEffective E Detailing
Effective E Detailingayyosama
 
Pharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalPharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalMukesh Agrawal
 
Why Quality is so Important ??
Why Quality is so Important ??Why Quality is so Important ??
Why Quality is so Important ??Abhishek swaroop
 
Chapter 1 intro to marketing
Chapter 1 intro to marketingChapter 1 intro to marketing
Chapter 1 intro to marketingVirginia Commonwealth University School of Pharmacy
 

Recommended

An Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyAn Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyApotful
 
Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Alexander Decker
 
"Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets""Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets"Ferudun Kandemir
 
2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Together2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Togetherimagine.GO
 
Effective E Detailing
Effective E DetailingEffective E Detailing
Effective E Detailingayyosama
 
Pharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalPharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalMukesh Agrawal
 
Why Quality is so Important ??
Why Quality is so Important ??Why Quality is so Important ??
Why Quality is so Important ??Abhishek swaroop
 
Chapter 1 intro to marketing
Chapter 1 intro to marketingChapter 1 intro to marketing
Chapter 1 intro to marketingVirginia Commonwealth University School of Pharmacy
 
Decision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisDecision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisAngela Ju
 
How to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmaciesHow to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmaciesVirginia Commonwealth University School of Pharmacy
 
ESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careKatieEnglishTutoring
 
Chapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist servicesChapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist servicesVirginia Commonwealth University School of Pharmacy
 
Brand equity of pharmaceutical companies
Brand equity of pharmaceutical companiesBrand equity of pharmaceutical companies
Brand equity of pharmaceutical companieseyad-gh
 
Placing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of HealthcarePlacing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of Healthcare1to1 Media
 
Consumer behavior in Pharmacies
Consumer behavior in PharmaciesConsumer behavior in Pharmacies
Consumer behavior in PharmaciesVirginia Commonwealth University School of Pharmacy
 
How to write pharmacy product and service descriptions
How to write pharmacy product and service descriptionsHow to write pharmacy product and service descriptions
How to write pharmacy product and service descriptionsVirginia Commonwealth University School of Pharmacy
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support StrategyLogMeIn
 
Marketing strategies that help pharmacists compete
Marketing strategies that help pharmacists competeMarketing strategies that help pharmacists compete
Marketing strategies that help pharmacists competeVirginia Commonwealth University School of Pharmacy
 
Future of pharmacy practice 2019
Future of pharmacy practice 2019Future of pharmacy practice 2019
Future of pharmacy practice 2019Virginia Commonwealth University School of Pharmacy
 
Innovation strategies for pharmacists
Innovation strategies for pharmacistsInnovation strategies for pharmacists
Innovation strategies for pharmacistsVirginia Commonwealth University School of Pharmacy
 
V49 ch7 questions kristine flores
V49 ch7 questions kristine floresV49 ch7 questions kristine flores
V49 ch7 questions kristine floresKristine Flores
 
Bd confo, 2017
Bd confo, 2017Bd confo, 2017
Bd confo, 2017justjyote
 
Designing pharmacy services
Designing pharmacy servicesDesigning pharmacy services
Designing pharmacy servicesVirginia Commonwealth University School of Pharmacy
 
Medical representative performance
Medical representative performanceMedical representative performance
Medical representative performanceeyad-gh
 
Cutomer satifiastion project
Cutomer satifiastion projectCutomer satifiastion project
Cutomer satifiastion projectKoustubh Suryawanshi
 
C:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsC:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsErwin Isla
 
V49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsV49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsErwin Isla
 
Twills
TwillsTwills
Twillssaikrishnabachuwar
 
Peter england
Peter englandPeter england
Peter englandsaikrishnabachuwar
 
Peter england
Peter englandPeter england
Peter englandsaikrishnabachuwar
 

More Related Content

What's hot

Decision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisDecision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisAngela Ju
 
ESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careKatieEnglishTutoring
 
Brand equity of pharmaceutical companies
Brand equity of pharmaceutical companiesBrand equity of pharmaceutical companies
Brand equity of pharmaceutical companieseyad-gh
 
Placing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of HealthcarePlacing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of Healthcare1to1 Media
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support StrategyLogMeIn
 
V49 ch7 questions kristine flores
V49 ch7 questions kristine floresV49 ch7 questions kristine flores
V49 ch7 questions kristine floresKristine Flores
 
Bd confo, 2017
Bd confo, 2017Bd confo, 2017
Bd confo, 2017justjyote
 
Medical representative performance
Medical representative performanceMedical representative performance
Medical representative performanceeyad-gh
 

What's hot (16)

Decision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisDecision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response Analysis
 
How to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmaciesHow to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmacies
 
ESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric care
 
Chapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist servicesChapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist services
 
Brand equity of pharmaceutical companies
Brand equity of pharmaceutical companiesBrand equity of pharmaceutical companies
Brand equity of pharmaceutical companies
 
Placing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of HealthcarePlacing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of Healthcare
 
Consumer behavior in Pharmacies
Consumer behavior in PharmaciesConsumer behavior in Pharmacies
Consumer behavior in Pharmacies
 
How to write pharmacy product and service descriptions
How to write pharmacy product and service descriptionsHow to write pharmacy product and service descriptions
How to write pharmacy product and service descriptions
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy
 
Marketing strategies that help pharmacists compete
Marketing strategies that help pharmacists competeMarketing strategies that help pharmacists compete
Marketing strategies that help pharmacists compete
 
Future of pharmacy practice 2019
Future of pharmacy practice 2019Future of pharmacy practice 2019
Future of pharmacy practice 2019
 
Innovation strategies for pharmacists
Innovation strategies for pharmacistsInnovation strategies for pharmacists
Innovation strategies for pharmacists
 
V49 ch7 questions kristine flores
V49 ch7 questions kristine floresV49 ch7 questions kristine flores
V49 ch7 questions kristine flores
 
Bd confo, 2017
Bd confo, 2017Bd confo, 2017
Bd confo, 2017
 
Designing pharmacy services
Designing pharmacy servicesDesigning pharmacy services
Designing pharmacy services
 
Medical representative performance
Medical representative performanceMedical representative performance
Medical representative performance
 

Similar to Chapter 5 top 10 learning questions

Cutomer satifiastion project
Cutomer satifiastion projectCutomer satifiastion project
Cutomer satifiastion projectKoustubh Suryawanshi
 
C:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsC:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsErwin Isla
 
V49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsV49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsErwin Isla
 
Customer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyCustomer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyJeff Parke
 
Internal customer satisfaction
Internal customer satisfactionInternal customer satisfaction
Internal customer satisfactionashwan411
 
Customer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards AirtelCustomer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards Airtelsruthisubhash
 
The Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdfThe Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdfCiente
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfKKillerKiller
 
Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty Muhammad Zeeshan Baloch
 
Definition of customer
Definition of customerDefinition of customer
Definition of customerAnkit2709
 
Unit 4
Unit 4Unit 4
Unit 4barnhste
 
Sridhar.marketing new
Sridhar.marketing newSridhar.marketing new
Sridhar.marketing newVANGARI VINAY
 
Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience Jaiveer Singh
 
CREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltyCREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltySajjad Sayed
 

Similar to Chapter 5 top 10 learning questions (20)

Cutomer satifiastion project
Cutomer satifiastion projectCutomer satifiastion project
Cutomer satifiastion project
 
C:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsC:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questions
 
V49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsV49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questions
 
Twills
TwillsTwills
Twills
 
Peter england
Peter englandPeter england
Peter england
 
Peter england
Peter englandPeter england
Peter england
 
Customer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyCustomer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual property
 
Latest ppt marketing
Latest ppt marketingLatest ppt marketing
Latest ppt marketing
 
Internal customer satisfaction
Internal customer satisfactionInternal customer satisfaction
Internal customer satisfaction
 
Customer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards AirtelCustomer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards Airtel
 
The Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdfThe Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdf
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
 
Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty
 
Definition of customer
Definition of customerDefinition of customer
Definition of customer
 
Unit 4
Unit 4Unit 4
Unit 4
 
Sridhar.marketing new
Sridhar.marketing newSridhar.marketing new
Sridhar.marketing new
 
Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience
 
Unit 4
Unit 4Unit 4
Unit 4
 
Unit 4 Customer Service
Unit 4 Customer ServiceUnit 4 Customer Service
Unit 4 Customer Service
 
CREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltyCREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyalty
 

Recently uploaded

It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Call Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service Bangaloreamitlee9823
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxpriyanshujha201
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...rajveerescorts2022
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Trucks in Minnesota
 

Recently uploaded (20)

It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Call Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call đź‘— 7737669865 đź‘— Top Class Call Girl Service Bangalore
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow đź’‹ Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 

Chapter 5 top 10 learning questions

  • 1. TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. TOP 10 Learning Answers for: Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty